Although that experience was not pleasant, this one was the one to end my loyalty to the store Pacsun. On January 03, 2012, my longtime girlfriend and I were on our way to return a Christmas present she had gotten for me. It was a just a plain T-Shirt that she had gotten through the Buy One, Get One Half Off sale. The shirt was just too big and we wanted to get one in a smaller size. We had already asked if it was possible for us to do this with the first employee we encountered. Her answer was yes. We found a shirt we liked that fit and was of the same value of the one previously bought. We went up with the receipt and had the woman at the counter help us exchange the shirt. She went through the process as my girlfriend and I were talking. When she is done with the short process she turns to me and says, “Your total amount is $12.XX.” I was perplexed to why there was any need for a money exchange. We were just exchanging for a smaller size. So I her that I was just exchanging the shirt for a smaller size and she said it didn’t matter. I asked her why and she said, “We don’t know what shirt you paid full price for so we have to charge you for the full price if this shirt.” I tried explaining to her that my girlfriend had already bought the shirt in their sale and it was an even exchange. The tags were still on it, I had the receipt, and we got the shirt from the same rack. She rudely commented in her fresh out of high school tone, “Regardless.. YOU still owe US $12.XX.” At this point I realized there is no logical reasoning with this rude Assistant Manager. I wasn’t going to pay full price for my shirt that my girlfriend bought for me on sale. It was an even exchange but in her mind it wasn’t. I have no respect left for such a greedy and unethical store. It seems if they are trying to take my money at every opportunity. I have no faith or loyalty left for PacSun. I will take my money to a store that knows how to treat their customers.