Technology

If your wireless is failing for no reason on your HP Pavilion DV6000 laptop, call HP before your warranty runs out. An HP tech admitted that 1 in 7 of them require motherboard replacement to fix the problem. Not a BIOS upgrade or drivers.

[UPDATE]It has now been released that the problem was possibly due to faulty heat handling on the NVidia G84 and G86 parts. The BIOS update, listed in the extended warranty, simply changes how the fan operates. That should give your product about enough time to function before the warranty runs out.

You should call HP to get your laptop serviced if your laptop is exhibiting the following behavior

  • Wireless device no longer recognized
  • Wireless switch doesn’t work
  • Wireless will not come back after shutting down or going into a sleep mode

The HP Pavilion DV6000 is a fairly popular laptop. Available at many retail outlets and online, it happens to be the one that I decided to purchase just under a year ago.

It’s a decent machine and the price was right. My particular model is a DV6436nr that I picked up at Best Buy. After removing Vista and installing Ubuntu, the laptop was running rather well. However, the wireless was spotty at best.

I assumed that it was due to the difficulties that can occur with wireless and Linux. I followed all of the guides and installed all the drivers. Yet for some reason, my wireless just seemed to be getting worse. Eventually, the device would only work when it felt like it. I decided to go ahead and install Windows XP and see if I could get it working in that OS. No dice. My laptop was still within warranty so I decided to start looking around to see if anyone else was having this problem.

It wasn’t long before I came across this lengthy thread at the HP site. In it, “Anna” from HP says that updating the BIOS will fix the problem:

“Hi, it’s Anna from HP Total Care,

I’m sorry some of you are having trouble with your wireless WLAN not detecting your wireless network and not displaying in your device manager. The issue appears to be affecting AMD based Dv6000, v6000 and Dv9000 notebooks running Microsoft Windows Vista.

We’ve got a BIOS update and some instructions on getting this resolved. If the BIOS update does not resolve the issue, please contact HP support and we will help facilitate a repair.

Please do not try replacing your wireless card or inserting a third party wireless modules as some have suggested here on this forum. This will not resolve the issue and is in violation of FCC regulations.

[...Instructions on how to install the BIOS update...]

I hope this is helpful. Please let me know if you have any further questions and we’ll work to respond personally or on the forum as best we can.

Anna”

This solution was garbage and yielded no results. The switch on the front was basically useless and the device simply was not being recognized any longer. Frustrated, I searched further and found that this is a much more prevalent problem than I originally thought. Even ZDNet posted an article about the failure.

I eventually called HP to get my laptop repaired. As indicated in other posts, the solution is a motherboard replacement.

Here’s the kicker: the customer service agent who helped me when I called HP said:

“Yea, there’s about 1 in 7 laptops that are affected. But, there’s no way to tell which ones they are and that’s not enough to do a recall.”

Wow. The worst part is: the problem is hard to diagnose due to the fact that the device only works half the time. Instead of it being a problem with the wireless, or the drivers, or the BIOS, it’s a problem with the motherboard.

I’ll admit: the repair process was painless. They sent me a box overnight with shipping labels and I had my laptop back in a week or so. But come on HP: if 1 in 7 devices are failing and it’s hard to detect, help the consumer out and let them know.

Until then however, you can call HP at 800-474-6836.

  • http://www.hp-dv6000.com HP DV6000 Guy

    just my luck..i fell into the 1 of 7…

    seriously though HP is brutal with their products. my laptop last 3 months with several repairs….

  • http://non andy

    My DV6000 has now been scrapped as i gave up trying to chase around trying to fix its problems a motherboard was all it takes to sort it out! no warrenty, company deny liability all the crap you expect from an insurace company trying to wriggle out of a claim.
    At the end of the day HP knew there was a problem and tried to cover it up, if like me once bitten twice shy, you will never look at another product with the HP badge.

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  • Don

    I bought a dv6-6153cl from costco last week. Appears as though my wireless button isn’t working either. Same problem? Think I’ll take it back. Love Costco’s 90-day return and 2 yr warranty!

  • http://www.creativefluff.com Devon Hansen

    Interesting post, I will defintely be sticking around here for a while. I look forward to reading more.

  • Nyasha

    That’s not the only problem. I have the dv6000 and it also has vga card problems which are also linked to the motherboard function. All of a sudden it just blacked out and the lcd won’t work anymore. Will never again buy an HP product.

  • Joanne Pierwsza

    I have a DV7 and I am having the same motherboard problem. I have the 4 years of warranty and I am really using it. I sent my laptop in for repair twice for the same problem in two months. I just got it back on Friday took it out of the box, plugged it in, and it didn’t work. I called the number for the warranty and they told me to take it to the store this time. I did that and the store called me the next day an told me to come back and get it to send it in again. This is a bunch of bull**** getting the run around. I know one thing, I’m getting my stuff off my hard drive before it goes anywhere. I’m afraid they might keep it and send me a replacement and I won’t have my data. My extended plan says I get 1 free replacement. I wonder if they will reimburse me for the new laptop I bought cos I got tired of playing their games. I need my laptop for work and I don’t have time for games. I had to go spend more money but I bought a Dell this time whether it makes a difference or not but the price was right.

  • no one

    i am a warranty tech
    yes the motherboard is the problem….bad heatsink design also causes black screen….cheap aluminum sheet instead of paste on mobo…..tsk tsk tsk.
    all of these are signs of mobo failure….

  • RK

    I have had the same problem and i have no doubt in saying HP products are getting useless. They are just a pain now and its better to look for Dell or Apple cause HP just isn’t worth it.

    Also the customer service feels like a group of utterly impugnant people after when you get through to them like an hour.
    No HP on life thats for sure.

  • http://zoneric.com GabiPopa

    yes, i also had an issue with the wireless…

  • Jennifer

    Ok I had a DV9000 it froze on me than shut off and never came back on! So I traded it in for a downgrade to a DV6000,well 1 month after haveing it the wireless stoped working then it wanted to boot from the SD card reader and would not come on. than that got fixed and now i can not even get it to turn on lights up than turns off instantly agine I have a HP DV600 special edition

  • Daniel Pereira

    HP notebooks sucks, as a pc technician i have received many HP products, DV 2000, F500, DV 6000 with the same problem, overheating, one of my customers is a big colombian multinational company, we decided not to use HP products anymore, we migrated to Lenovo, and Dell PCs, the high quality HP products are history …customers complaints doesnt matter to HP

  • http://usainwords.com gabi

    I dont really like notebooks, I prefer an old desktop.

  • http://www.travelandtraveler.com/ gabriel

    Nice points you have there.

  • http://mobilephonetech.info alecu

    a nice point of view, keep it up.

  • Casper

    I fix these things on a regular basis… Put motherboard on a cookie sheet, place in oven processor up for 8 mins. take out for 1min and put in for another 2. Problem with the DV line was: #1 the lack of thermal paste on the processor. #2 Design flaw with the heat sink going from the processor OVER the GPU. #3 Instead of using a copper shim between the GPU and the heat sink, they used cheap foam. BY the way… Use a old 1950′s Canadian penny between the heat sink and the GPU (In place of crappy foam). Make sure u put a small blob of thermal paste between the GPU and the penny.

  • Glenn

    New Dec 28 2011 HP Pavilion dv6 with Broadcom WLAN Card has frequent Wireless connection failure starting first day of use. Wifes new HP Pavilion dm4 2050 with Intel card bot 2 weeks earlier never has dropped internet connection. Are the motherboards different?

  • Robbie

    3 weeks after warranty ran out my internet kept disconnecting. I paid for tech support but got my money back because it didnt help. I was told it was my fault because the computer fell 2 feet off the table. But I see this is a common problem. It started working fine again and then went off again. It would work when it felt like it, What can we do about this? 600 down the drain??

  • Chris

    I have a dv6000 as well screen went black and would not come back on. Easy fix,disconnect power cord and remove battery hold down the power button for a minute.Replace battery resets everthing works like a champ !

  • Zipfinder

    Have a dv6000 on the bench right now with black screen and disconnecting the power, removing the battery and holding down the power button for AT LEAST a minute does the trick. Unfortunately, this is a ’1 in 7′ with the Broadcom problem.

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