HP Pavilion DV6000 Laptop Wireless Failure – HP Says 1 in 7 Affected

— Technology

If your wireless is failing for no reason on your HP Pavilion DV6000 laptop, call HP before your warranty runs out. An HP tech admitted that 1 in 7 of them require motherboard replacement to fix the problem. Not a BIOS upgrade or drivers.

[UPDATE] – It has now been released that the problem was possibly due to faulty heat handling on the NVidia G84 and G86 parts. The BIOS update, listed in the extended warranty, simply changes how the fan operates. That should give your product about enough time to function before the warranty runs out.

You should call HP to get your laptop serviced if your laptop is exhibiting the following behavior

  • Wireless device no longer recognized
  • Wireless switch doesn’t work
  • Wireless will not come back after shutting down or going into a sleep mode

The HP Pavilion DV6000 is a fairly popular laptop. Available at many retail outlets and online, it happens to be the one that I decided to purchase just under a year ago.

It’s a decent machine and the price was right. My particular model is a DV6436nr that I picked up at Best Buy. After removing Vista and installing Ubuntu, the laptop was running rather well. However, the wireless was spotty at best.

I assumed that it was due to the difficulties that can occur with wireless and Linux. I followed all of the guides and installed all the drivers. Yet for some reason, my wireless just seemed to be getting worse. Eventually, the device would only work when it felt like it. I decided to go ahead and install Windows XP and see if I could get it working in that OS. No dice. My laptop was still within warranty so I decided to start looking around to see if anyone else was having this problem.

It wasn’t long before I came across this lengthy thread at the HP site. In it, “Anna” from HP says that updating the BIOS will fix the problem:

“Hi, it’s Anna from HP Total Care,

I’m sorry some of you are having trouble with your wireless WLAN not detecting your wireless network and not displaying in your device manager. The issue appears to be affecting AMD based Dv6000, v6000 and Dv9000 notebooks running Microsoft Windows Vista.

We’ve got a BIOS update and some instructions on getting this resolved. If the BIOS update does not resolve the issue, please contact HP support and we will help facilitate a repair.

Please do not try replacing your wireless card or inserting a third party wireless modules as some have suggested here on this forum. This will not resolve the issue and is in violation of FCC regulations.

[…Instructions on how to install the BIOS update…]

I hope this is helpful. Please let me know if you have any further questions and we’ll work to respond personally or on the forum as best we can.

Anna”

This solution was garbage and yielded no results. The switch on the front was basically useless and the device simply was not being recognized any longer. Frustrated, I searched further and found that this is a much more prevalent problem than I originally thought. Even ZDNet posted an article about the failure.

I eventually called HP to get my laptop repaired. As indicated in other posts, the solution is a motherboard replacement.

Here’s the kicker: the customer service agent who helped me when I called HP said:

“Yea, there’s about 1 in 7 laptops that are affected. But, there’s no way to tell which ones they are and that’s not enough to do a recall.”

Wow. The worst part is: the problem is hard to diagnose due to the fact that the device only works half the time. Instead of it being a problem with the wireless, or the drivers, or the BIOS, it’s a problem with the motherboard.

I’ll admit: the repair process was painless. They sent me a box overnight with shipping labels and I had my laptop back in a week or so. But come on HP: if 1 in 7 devices are failing and it’s hard to detect, help the consumer out and let them know.

Until then however, you can call HP at 800-474-6836.

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  • shock

    If anyone already tried hp and is having problems with black screen or lcd not turning on. I have fixed many of these laptops. I feel a bit bad for the people still having these type of issues. Send me an e-mail at pcbuddy13@yahoo.com and I can save you both time and money. Look forward to your replies….

  • Organizing HP Motherboard class action lawsuit

    I have decided to gather and indication of interest for a class action lawsuit against Hewlett Packard. Please email me your name, address and contact phone number if you would like to join my effort in seeking vindication for the faulty products described by HP in the following post:

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us&dlc=en&product=1842189&lang=en

    I’m not interested in making money from this, rather I just want to see the company stand behind their mistakes and provide me with what I paid $1000 for, a laptop computer that works. Any reasonable person assumes that a new PC has, under normal use, a life expectancy of 3-5 years; not 1-2 years. I am not paying $300 to have a computer fixed that I did not break. Its well documented that they made mistakes in their engineering process. This is the reason that they extended the warranty by an additional year, but what good is that if you weren’t notified and given an opportunity to participate. The company has all customers phone and email address. Think about the number of emails you get from their sales department each month.

    In closing, this is nothing more than a big corporation making a decision based on dollars and not sense. Situations like this are exactly what the legal system exists for.

    HPMotherboardAction@yahoo.com

    Best Regards

  • I’ve had my HP6000 for over 2 years. Called yesterday. After a little (and I mean little) negotiating, I’m getting it fixed for free. Love the website & thanks!

  • Allison Jones

    I am a computer Tech assistant for a florida College, my boss tried to fix my wireless promblem but had no luck. I have no idea what to do, my warrenty is over and I am a fiancally struggling student. Please fix my computer, so I can do school work and become a nurse.

    xoxox
    Allison Jones
    Dv6000

  • chart_boy

    Allison,
    Call HP at 800-474-6836 and tell them YOU EXPECT it will be fixed for free. Let them know you are a loyal HP customer and you are very disappointed in this unit. Tell them you KNOW 1 out of 7 units are bad and ask them what they can do for you. Tell the CS rep you will speak to a manager if necessary. That should get you a prepaid box & free motherboard replacement. Let us know how it goes….

  • Sheila

    Join a Class Action Lawsuit here is the info to join. They are taking reports now!! So don’t wait!!!! Do it ASAP!!!

    Anthony Ball

    Legal Assistant

    Freed & Weiss

    111 W. Washington, Suite 1331

    Chicago, IL 60602

    (312) 220-0000 – Main line

    (312) 220-7777 – Fax

  • Julianmitch

    I have this same model DV6000 laptop and not only does the wireless network adapter fail to be recognized but it will not boot up to the HP screen at times causing me to reboot several times. The problem is the MoBo and HP knew this which is why they have placed an extended limited warranty on it.Of course I’m 3 months out of warranty so they want to charge $260 for a repair of something they knew was going to fail. I will notify all 953 clients of mine in addition to my friends and family never to purchase from such a dishonest, unscrupulous company that has forgotten the meaning of customer service. A Public relations blunder is all they have achieved in trying to resolve any of my issues.

  • Snotrod

    Sadly I bought this computer 2nd hand. Mistake. I’m now having these problems.

    I need a reciept for proof of purchase. To claim my free fix/warranty. Did I happen to mention 2nd hand.

    Yay for me. “Fail”

    Lets see if talking to a case manager helps me at all. Wish me luck.

  • Barb

    The info. on this site is amazing!! I have the dv6000. Just last week, I got the dreaded black screen, just one month after my warrenty had expired. I called HP and they told me I had to send my computer to them and that the minimum charge for them to look at it would be $400!!!! And they knew this was a manufacturer defect! (I just now found out.) I will never do business with HP again. They are unethical and dishonest.

  • Chart_boy

    BARB – Call back HP (800-474-6836) and tell them their request for payment is unacceptable and you EXPECT it to be repaired under some type of extended warranty repair (the term they used for my 2 yr. old unit was “Failure: SERVICE ENHANCEMENT PROGRAM”). The order was “Order type: BOX PLUS PICKUP & REPAIR, 2 DAY SHIPPING.”

    I should have my free repaired unit back on 10/21/09.

    Warranty status: in warranty
    Service charge: $0.00
    Payment method:not applicable

    Good luck and keep us posted.

  • Mickie

    HP laptops suck so bad they should be called HP CRAPTOP’s because that’s what they are. They also feature offshore shitty support. Get an off brand that’s what I’m going to do tomorrow. It will last just as long and maybe longer and you won’t feel like you’re getting so screwed over. Hell they get the parts from the same damn place and it ain’t like you’re losing anything because you can’t understand their bullshit offshore support anyway. You probably won’t have problems with the wirless or motherboards – both of which have been a pain in the ass for me! Why should I buy a shitty product for it’s name. come to think of it… maybe I’ll look for a replacement for all that fuckin HP hardware out in my datacenter.

  • Agood18816@aol.com

    Wireless stopped working about 7-8 mos ago, not being as computer savvy as some I simply hooked up by ethernet until I could figure out the problem. I spent hours on the phone with my internet provider & with HP over the last several months in my spare time and now I find this site. I am so disappointed in HP and I really expect them to back up their product better than this. At this point I own 3 HP desktops & my dv6253 laptop and hoping for the best when (if) they return a call to me.

  • Steven

    First I want to say this site is great and was a big help. I called HP and was telling them about the problem of the wirless card not being found, they told me my computer was past its warranty and they could do nothing for me. They told me I could pay to get it fixed and that is all they would do for me. So no I am stuck with a computer that won’t work. I will never buy an HP product again. To anyone else that has this problem good luck.

  • chart_boy

    Update on defective HP motherboard.

    For any of you that have been following my negotiation with HP, I am pleased to report the laptop was received and is currently functioning without problems – wireless works as expected. Remember, this unit was over 2 years old… Total repair cost including r/t shipping expenses: $0.00.

    As Winston Churchhill once said, “Never give in, never give in, never; never; never; never – in nothing, great or small, large or petty – never give in except to convictions of honor and good sense.”

  • Hitman939

    after hours of trial and error i came up 2 a possible solution….(85%will work, and 15% wont)..
    i think u people are having problems like your hpdv6000 dosen’t detects your inbuilt wifi hardware and acts as if there wasn’t a wireless card installed in a motherboard, if thats the case then try this:
    first you will need to heat up ur system chipset, this can be achieved by running a graphic intensive game like call of duty 4 or any similar hardware demanding game that will utilise ur hardware and eventually raise the motherboard’s temp. after playing the game for 45mins…quickly exit the game and get back to your desktop. As soon as u get to ur desktop, close the lid of ur laptop and let it go into standby mode. after 20-25 seconds quickly open ur lip again and watch ur wifi detected.
    please give ur feedback
    thx

  • Brian

    well, after reading all the posts….ditto………i actually own 2 hp’s with the same problems.. first one after three calls the person half way around the world told me about the recall/extended warranty. I agree with another comment, if they have my registered information, why not email me and tell me they are having problems, but i think we all know why, because they didnt want to let me know till the warranty went out. the first one was repaired by hp in the pre shipped box and seems to be working fine. but the second one lasted about 40 days too long and i got the same response from them. their best offer was 259.00 to send it to them for repair. So, I called and asked for a case manager like one of the other posts reccommends, was given the run around for ten min and finally told to hold on……………….for 34 minutes…………only to have the lady come back in her broken english and say the case manager was unable to speak with me right now, but would call me in two to three days………..oh yea……im holding my breath. I left a message with the attorney in chicago, maybe he will call back. If the attorney gets in going, im all in. If you are reading this, doing your homework before buying a laptop…how many people have to post before you wise up and purchase something other than an HP!!!

  • Dawn

    I had my dv6000 for less than a year when the cd-rom drive refused to open anymore. I called HP and they said it is under warranty, send it in. The motherboard was replaced, and it fixed the cd-rom drive issue, but did nothing to help with the shotty wireless connection. So I read on here to replace the motherboard to slove the problem, if that doesnt work, what then?

  • Hi everybody,

    I am proud to present great news to anybody with the HP/NVIDIA Defect!

    I am in contact with a news station and just talked with an executive producer, they want to do a follow up story on that 19 year old student small claims case against HP( i contacted them a week ago).

    Whoever is from the Bay Area, San Fran, Oakland etc. and is willing to travel to their studio, please get in contact with me either here or send me an email-frankliquidcherry.com

    Cheers

    Frank

  • Sally

    Gosh – what great info – need to contact that lawyer. I called HP yesterday and was on the phone almost 2 hours talking to everyone and anyone that would listen. They were FIRM in saying they would not cover it – I expressed everything that most wrote here – identifying that I was never notified, they were aware of their shotty product – they knew and won’t stand behind their product. I am a working mother in jeopardy of losing my corporate job with a special needs child at home. I don’t have $259 to repair this thing or the money to buy a new one. I can’t believe after just 2 years my $1000 computer no longer works and from what I’m reading will eventually just die. Amazing craftmanship.

    However upon reading about the CEO brought in just a few years ago – his motto was to cut staff which you know mean cut quality. I have 3 HP printers at home along with 2 computers and if HP comes back and says they will no longer cover this and fix the problem they knew about I will never buy them again and I will join any lawsuit necessary to prove a point!

  • MG

    Frank, when would people need to go into that news station and has anyone heard back from that attorney about the class action suit? I left a message and have had no response. Thanks.

  • Brian Williams

    Hey how can i help with this joke of a hp company my computer stopped working too 2 months after warrenty. let me know i like to se them fix all of then\m. they knew there was a problem with these thats why they added the extend limited warrenty. because they would half to do a recall and they still should.

  • Peter

    I have had problems connecting to any wireless internet signal since I purchased my HP dv6-1053d a little over a year ago. I now simply connect my internet cable to my lapop and have given up on even trying to use the wireless connection. I simply think of my HP laptop as a desktop model and this sort of takes away the frustration I felt when I discovered that it was worthless as a portable laptop with internet capabilities. I doubt I could get my laptop serviced now because I think it is over a year old, but I would never buy another HP product again after this fiasco. I would also advice any friends and family from buying a HP product too. It’s really hard to believe that a company as established as HP would allow their customers to buy these lemons and then tell them they are on their own if a year has passed. How’s that for a model of customer service? So for the time being I will just continue using this as a desktop. No more HP ever again.

    Peter

  • Rydell

    i had this happen but all i needed was the bios update and it worked fine. the thing that does bug me is the gpu problem hps of this year seem to have this one has died on me 2 times once while under warrenty the other i repaired myself and now it runs cool as can be. wonderful laptop realy for those who like a challenge

  • Alvin

    I had my laptop for about 2 years and I started having this same problem. Luckily, I bought a service plan through Best Buy. I sent it in and they replaced the motherboard. It worked for little bit and then it stopped again. I sent it in again and they replaced the motherboard again. Now, it works, but it stops periodically. The next laptop I buy will most likely not be an HP.

  • gloria

    I don’t know if anyone’s mentioned it before but I hope that if you’re having problems and HP isn’t being cooperative (they certainly haven’t cooperated with me), let them know how you feel!

    File a complaint through the Better Business Bureau
    http://sanjose.bbb.org/Business-Report/Hewlett-Packard-207934

    and write:

    Hewlett Packard
    Address:
    3000 Hanover St MS1247
    Palo Alto, CA 94304-1112
    Tel: (650) 857-1501
    Fax: (650) 852-8330

    Web Site: http://www.shopping.hp.com
    Contact: Mark Hurd – CEO/President
    Business Start Date: 1/1/1939
    Company ID: 207934

  • ken

    Hello,

    My dv9000 series computer just started symptoms, two months out of the two year extended warranty. I have contacted HP to ask about the warranty and they say I am out of luck, and it will cost $259 to fix the problem.

    My computer’s wireless device is no longer recognized in the device manager. I installed a usb wireless device, and the computer is working great, about as well as it ever has on the internet. My question is this. Is the wireless failure just the beginning of the end? Many of you have had complete failure, where the computer won’t come on at all. Can I expect this down the road? Have any of you had the wireless go out and the computer work ok after that without getting it fixed?

    Thanks,
    Ken

  • Matthew Webster

    I just purchased a dv6-2088dx laptop from best buy on black friday. I have only had the laptop maybe 5 days and its having issues with the wlan. It wont stay connected. it constantly drops the connection and it runs slow considering it has 8gb ram. this is the second hp ive owned, as well as being the second one with a motherboard issue. I will never buy from hp again.

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  • Zonny

    The “I Love Bonnie” website is very helpful. But please also visit: http://hpLIES.com.

    Eventually we will win.

    ……………………………………………..
    From there you can register your model number into the database.
    ……………………………………………..
    Defective Laptops & Dealing with HP:

    Post here to communicate with other users who have a defective laptop that HP will not extend warranty for.

    Discuss HP’s total lack of customer care and the oppressive methods they use to keep people from knowing the truth. Also for ideas on getting free repairs, post chat logs, share support experiences, and developing long term solutions to make HP take responsibility for their actions.

  • What a great blog, you really put a lot of effort into this site.

  • aj

    Guys, is the Limited Warranty for HP and Compaq laptops covered for North America only. I happen to have a defective laptop covered under the recall but currently, I am not residing in North America. I am experiencing the same thing. Help please!

  • My laptop was still within warranty so I decided to start looking around to see if anyone else was having this problem.

  • Parks Blackwelder

    I have an HP Pavilion DV6308N and experienced a similar problem with the Wireless Card failing. LED light on the front left hand side of the unit does not turn blue. Device Driver shows the Device firmware still responds. Verified that the wired connection works. Also verified system settings for SSID, etc. for the wireless communications. HP offered to fix the Wireless card for $398. Obviously, there is a cheaper route of putting in a PCMCIA wireless card. I’m suspecting that the engineering issue of not being able to remove the heat is related to the wireless card going out.

    I brought up the point of all the issues that have been reported by various people, and the response was that they have no alerts or motherboard issues associated with this Laptop model.

  • Rob Bailey

    I have a dv6000 (dv6119us), purchased 12/7/06, and always thought that my wireless connection would turn off, and then on because my internet connection was glitchy. Well, as of last night, I only get an amber light (not blue), and found this website after doing some research.

    I called HP, and insisted (per Chart_boy), that HP should fix this for free because HP has known about this problem all along, and should have recalled the computers to begin with. The best offer give was $259 to repair instead of the usual $398. I said I was a loyal HP customer with 3 HP computers and 2 HP printers, and he said he would escalate the issue. After waiting on hold for 5 minutes, I finall got a case number, and I’m supposed to get a call back tomorrow. I will let you all know how it goes.

    In case I cannot get a free fix, is it worth worth getting a wireless adaptor, or a wireless netword card, or can I expect the motherboard to go shortly?

    Also, what will come out of the class action lawsuit, and who is eligible to join (purchased 37 months ago)?

  • Marlene

    Just hung up with HP. I have the wireless issue with the motherboard. HP will not help since the extension they provided was up to 10/09. I have had no communication from them about this problem. Now, I suggest that anyone having this problem post on facebook, Linkden, the Better Business Bureau and join the class action suit. This is a known issue, acknowledged by HP and they choose to scam the consumer. I rather take the $259 to replace the motherboard as they suggest and put it towards a new notebook.

  • Jim C.

    Like so many of you, have a DV 6000 series with problems.

    Purchased new in Dec 2008 for a Christmas present for my daughter to take to college.

    Motherboard fried 01/12/2009 3 hrs of troubleshooting with tech over the phone. Box sent for repair.

    Memory card bad when received back. 02/11/2009 shipped back to HP again.

    Daughter went to start computer this am 01/12/2010, exactly 1 yr to the day when the last trouble ticket was generated (so less than 1 yr after repaired) and had the same “no LED, no boot” bad motherboard problem.

    HP “Your warantee expired 12/25/2009. Send it in with $259 if you want it repaired.”

    Tried the verbiage suggested above. She had a canned answer prepared. “The extended warantee for the bad motherboards expired in Aug 2009. We no longer cover it.”

    So, contacted the yahoo address above. Haven’t decided if small claims court is the way to go or the class action lawsuit, which probably will return pennies on the dollar if any.

  • Marlene

    Call Freed & Weiss Law Firm in Chicago. They will add your name to a list for a class action suit. Keep a copy of any communication and receipts you have had with HP for future discovery. Yes a class action law suit takes years, but you should not let HP get away with ripping off its loyal customers!

  • Rob Bailey

    OK, I got HP to take my dv6000 in for a free repair. I’ve had the laptop for 3 years and a month when the wireless went out. See my first post (four posts back).

    My call was escalated and I got to talk to someone in the US the following day. He was polite, but reminded me that the warrantee was already extended a year. I pointed out that “I am a loyal HP customer with 3 HP computers and 2 HP printers. My wife’s laptop is older, and it works fine. This is no ordinary problem, but one that HP knew about from the beginning, and I think HP should fix it.” He looked at my data and said, “yes, I see that you have had 3 HP printers, and an HP Media Extender too.” That was the ticket. He took my info, with a description of all that was wrong (no wireless connection, Bios needs upgrading, and my battery also will not hold a charge for more than a couple of minutes). He sent a shipping paid box, and I sent it off today.

    Also, I spoke with someone at Freed & Weiss Law Firm in Chicago. He said that if I got HP to fix the computer, that is the best course. But “just don’t sign anything” that would waive my rights to pursue further action.

    Good luck. Be persistent, be polite, point out if you have other HP products, and tell them “$259 IS NOT GOOD ENOUGH” for a problem they new about from the beginning.

  • The Truth

    I have a DV6408NR or a DV6000 series and about 6 days ago. My wireless went out completely. No blue light but amber, contacted hp via email and tech support reply within 24 hours which is good. However, my Wireless drivers are missing in the device manager. I have used system recovery 4 times and I have now reinstalled the OS. Nothing happens, the amber light is still there. Wrote to hp tech support to let them know of my extensive research about the matter, that hp has known about the faulty motherboard since 07 and that 1 in 7 DV6000 series with AMD are faulty. And if hp will replace or fix the motherboard for free.

    Here is a list of all of the problems I have had or fixed since I bought this notebook a little over 2 years:

    1) Replaced corrupted seagate HD. hp wanted $500 to replace it, the thing is that I bought the notebook for $500 that came with a free canon MP120 printer that turned out to be just junk too. Went to newegg.com and found the same Hardrive for $89. You bee the judge of spending $500 or $89 for the same HD.

    2) AC charger cord got very hot and finally the wire just snapped. I was in Singapore when it happen. I was very upset. Came back to the US, went to Frys and got an hp AC charger for $69 and it’s still working at least that has not turned into junk.

    3) Touch pad doesn’t work sometimes and the solution is to restart the computer.

    4) Wireless doesn’t work and I believe I am finally going to get a USB wireless adapter to bypass the issue.

    I will never buy HP or Compaq products, this notebook has caused the growth of gay hairs. Seriously, I would really want to sue hp for the scam they are running, for faulty products, for withholding vital information to it’s customers that DV6000 and other notebooks are faulty, and for failing to recall and fix such problems at no cost to the customer eve after the warranty has expired.

  • Ankur

    my hp laptop dv600 dvd rom not plays some dvd and cd ..so what can i do..change it repair it..send ne a mail on Ankurb86@gmail.com

  • Sheila

    A few message above: After reading the 2 posts from Rob Bailey Says: January 9th, 2010 at 1:10 pm and January 15th, 2010 at 11:28 pm. I am so furious!!!!! This is totally discriminated!!!! This is totally unfair to all of us who are victims of HP faulty notebooks. This guys notebook was out-of-warranty by 13 months far more than some us and is getting free repair. I too own more than one HP product and it has not done me any good to mention that to HP, they still say I cannot get a free repair because I waited 6 days after the warranty expired, only 6 days, that is nothing to 13 months of out- of- warranty. How can HP do this us? I suggest everyone of us should contact HP and hollow discriminated to the highest! Why do for this guy and not us is totally discrimination!!!!!! Let them know you are furious with this and take whatever action you can to not let them get away with discrimination! I am!!!!!

  • I have a new HP pavilion dv6000, but I am finding it difficult in getting online. other in my office with dell are using wireless but it is not happening for me. can you help me out

    its
    Anthony

  • pa-1650-01

  • CKFoong

    Bought my dv6000 about 7 months ago. Entire quick touch pad – volume controls & wireless just stopped working a few days ago. Called hp support but was asked to search for solution on hp web instead. Tried recovery and all but nothing works….until i read this blog. Thanks for sharing yr experience, will certainly look up hp tech support when i go over next week to get my ac adaptor replaced (under warranty). It’s really unfair for hp to sell sub-standard devices to consumers…speaks volumes about their quality control & integrity!!

  • Diane Lind

    I also have (had) an hp computer of the dv6000 series. At first, the computer exhibited no symptoms; I suspect because I didn’t use the wireless, and actively kept it off, even uninstalling its software. There have been hacking issues. These hacking issues seem to have precipitated the failures that all the rest have described. First, there was the failure of the CD Rom, which customer support claimed was a hardware malfuntion, of the CD Rom. They had me purchase a new one. I upgraded. Ultimately I discovered the CD Rom was never broken, so now I had two. Also, I discovered that files and registry changes had affected the CD Rom to not be detected. Then, months later I purchased an online game for 6.99, complete with key, and I notice when I was playing it, that it played very hot. We started using personal fans under the computers to alleviate the heat problem. It worked very well, but a little noisy. After the computer suddenly died, I went back to download the 6.99 game on another computer, the old one I still had. When I looked at the EULA, I noticed specific wording that most people are aware of, and probably don’t give a second thought to anymore. I will paraphrase, because similar wording can be seen on most copyrighted material, that it isn’t the program company’s fault if there is loss of function, destruction of property, injury or confidence or peace of mind if one uses the programming, as in this case, a 6.99 game; basically, it’s a denial of any consequences if the program uses your wireless or your own computer, to access the internet and burns up as a result, this is all according to ‘DRM’, to report on your program usage. What if DRM also, as well as the hardware, is responsible for malicious manipulation and vandalism of our personal computers? I have constantly had storage made unusable, CD Roms made unusable, printers, email, internet browser, even program usage and administrator rights made unusable. This is on both computers. This isn’t a matter of EULAs, or using copyright material. It is purposeful vandalism. These computers sound similar to IED’s or Improvised Explosive Devises. I would like to suggest this isn’t appropriate business practice whatever the EULA may state, or whatever the excuse. I don’t steal programming, I don’t steal music, I’ve only tried to back up my own records and route out spyware. There is no excuse for this. I’ve even had movies and music CD’s which I’ve purchased retail blocked for DRM. They all appear to bel legitimate. If some people are getting away with pirating mass amounts of these things, why are penny pinchers being terrorised? It isn’t just HP.

  • Sugar Land

    I bought this laptop dv9700 less than two years ago and it got stuck in the start up and would not turn on.
    I went to five technicians and all of them said that it was because of the motherboard and that it was very common with this model.
    I called HP, telling them this, and the representative even tried to convince me that maybe it was because of the video card.
    I asked them why they wouldn’t do anything to fix a common problem that many of their customers complain about.
    The representative told me that it wasn’t a common problem, that HP had fixed the problem in the earlier models with limited warranty service enhancement, and that my laptop was not faulty.
    It is ridiculous that I paid as much as I did for this laptop for it to not even work for two years.
    It is frustrating to know that many people have the same issue regarding this particular model and that HP will not acknowledge that it exists and fix it.
    Wish someone can help to seek for legal action.

  • sjz

    I also had a dv6000. Wireless stopped working first and then the LCD was black. I cannot imagine HP sold products with manufactured problems. Toyota had to pay penalty for the similar issue and why hp doesn’t.

  • MHR

    I’ve recently bought a dv6-2120 about 2 weeks ago and wifi is not functioning as it should. The problem is it wont connect or will disconnect if you bring the laptop out of about 4m radius from the router. I have 3 other laptops, 3 mobile phones and all of them worked perfectly well at the same area.

    Called HP support the first time and instructed to install the bios / driver update for wireless broadcom. This does not solve the problem

    initiated a instant chat support and the tech requested me to reseat the wifi! We insisted that we did not want to do this as this would possibly void the warranty and plus its not really gonna work.

    We insisted for a replacement, after lodging the DOA would take them 15 DAYS to process ! I insisted that it would be faster for us to change it ourselves with the Good Guys. Good Guys wont accept any word from u until u get a reference no. from HP that says u can replace the laptop. I have to wait at least 2 days for confirmation from HP in my email. I need to produce that email to Good Guys for them to replace.

    In all, i regret buying this laptop, getting it to replace is such a pain, if you dont insist on replacing, they would not do that. considering that HP knows about the issue with dv6000 models, this is not acceptable.

    I will update you guys when i received the new laptop.

  • trixie

    hi hello my uncle bought me hp pavilion from chicago and unfortunately the hardisk lost its function,….and it has a 1 year warranty, it was bought month of october,…..how will i exchange it for my warranty because im here in the philippines? pls response for my problem

  • trixie

    i need replacement for my hard disk and currently im here in the philippines

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